You have 30 days from delivery to request a return or exchange on eligible items.
Returns are reviewed within 3 business days of arrival. Refunds will be issued to the original payment method within 7 business days, depending on your payment provider’s processing time. You’ll receive email confirmation when the return is complete.
The following items are not eligible for return or exchange:
Custom or personalized jackets
Final sale or factory second items
Items that are worn, damaged, wrinkled, or missing tags/packing slip
If you receive an incorrect or defective item, notify us within 2 business days of delivery.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
All items must be returned in secure packaging with the original packing slip. Instructions are provided in the return portal.
Custom jackets are made to your specific measurements and preferences. Our team may suggest adjustments before production based on your provided details to ensure proper fit.
One complimentary alteration is offered if the fit isn’t right
Additional alterations may incur a small fee
We provide jacket photos for your approval before shipping
Custom orders are final sale and not eligible for refund.
Orders may be canceled within 48 hours of placement.
Once production begins or an item has shipped, cancellation is no longer possible.
Custom orders with guaranteed delivery timelines are not eligible for cancellation after submission.
For any questions or assistance, reach out to info@countryrogue.com
